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My Telkom

Please fill in your details below. We will contact you to finalise your request once your submission is completed. Please note that each service you require to be cancelled must be submitted separately.

For Business Cancellations, please follow the below steps

• Submit your cancellation request via email to StocST@telkom.co.za for Fixed Line business, or BusinessMobile@telkom.co.za for Mobile Services.
• With your cancellation request, please also submit a copy of ID/Passport of business owner or director, cancellation form (Click here) and/or an official letter on the company letterhead, signed by the business owner or director.

Deceased Cancellations

• Deceased Cancellations must be sent to Lsdanational@telkom.co.za.
• The following documentation are required: Copy of deceased id, death certificate and contact details for deceased estate.

Please note

• All cancellation requests have a standard 30 days' cancellation notice period.
• Your final bill will be generated approximately 60 days from date of submission of the request.
• If you have services (such as internet, DSL etc) with other service providers(ISPs), we may not be able to process a voice line cancellation before the DSL is cancelled with the other ISP.
• CPA cancellations can only be processed after the device has been returned.
• Any Telkom Services that are still within the contact period may incur premature cancellation penalties.
• Please note that if your account is suspended, we will not be able to cancel you service until the account is paid up to date.

Please note this is only for Home/Residential Cancellations

Service Number

Please ensure the information provided is correct. The mobile contact number will be sent the cancellation reference number

Please enter the number of the service you wish to cancel Landline eg 0123111111 Mobile eg 0811111111 Fibre eg B1234567890 Internet eg TIN123456789

Your account number can be found in the top-right corner of your monthly Telkom invoice

Customer Details

Please make sure that your details are correct.

You will receive an sms with the cancellation reference

How to Request to Cancel this service:

To improve our services and products, we ask that you to supply a reason as to why you want to cancel.

Upload Supporting Documents:

In order for us to process your cancelation application we need a few documents from you.
Please note that only PDF and JPG document formats are supported and the maximum filesize alowed is 5MB.

ID Document

Death certificate

Written request

(on company letterhead)

Please note:
In terms of Telkom's standard terms and conditions, a customer must give Telkom one calendar month notice to terminate a product or move to another service provider.

In the case of services rented in terms of a contractual agreement, the rental obligations are governed by the conditions of the relevant agreement and penalties, if applicable, will apply

You will be contacted to confirm your request

You will receive an SMS and Email with a reference number that can be used to follow up on your request.

Please note:
In terms of Telkom's standard terms and conditions, a customer must give Telkom one calendar month notice to terminate a product or move to another servic eprovider.

In the case of services rented in terms of a contractual agreement, the rental obligations are governed by the conditions of the relevant agreement and penalties, if applicable, will apply

Did you know that you can track the progress of your request from our Telkom App?

Moving Home?

Did you know that Telkom offers a "Move Line" service? Yes, and it's free of charge! We will move your current number for you - no need to cancel.

Supporting documentation

Before you start the cancelation process, ensure that you have the following supporting documents in electronic form close at hand (Jpeg, PDF, no larger than 5Mb).

• Proof of account holder's ID
• Written request, on company letterhead (if applicable)
• Copy of death certificate (if applicable)